Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...
As part of AWS re:Invent 2024, Amazon Connect introduced multiple new features including generative AI-powered customer segmentation for targeted campaigns and native WhatsApp integration for ...
The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...
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