Maslow's hierarchy of needs is a pyramid of needs that all human beings must fulfill to be happy. People can't get the next highest level of needs met until they first meet lower levels of needs, and ...

Patient experience isn't only about attempting to wow and delight patients and their families. In a recent phone conversation, a long-distance friend of mine--I'll call her "Debbie"--described her ...

Caring for your children, feeding them, nurturing them, educating them and making sure they get off on the right foot in life -- all of the things that make parenting successful -- may actually be ...

transformation is consumer knowledge. As the old adage goes, knowledge is power and quite frankly, today’s consumers completely own this power.