The federal agency is floating a set of rules requiring companies to offer U.S.-based representatives and cap the volume of calls handled overseas.

We've all been there: endless hold times, unresolved issues and wondering if anyone actually wants to help. The good news? Customer service experts say simple strategies can transform those ...

Your staff is committed to delivering top-rate customer experiences, but worry they don't have enough people to sustain those standards.

Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. If you want an idea of how far customer service has fallen — and how ...

SAN FRANCISCO, CA, UNITED STATES, March 3, 2026 / EINPresswire.com / — SAN FRANCISCO, CA — March 2, 2026 — 14.ai announced ...

Gartner predicts half of firms that cut customer service staff due to AI will rehire by 2027 as enterprises rebalance ...

AI Support Can Help You or Hurt You Depending on How You Use It Lynchburg, United States - February 28, 2026 / Business ...

We all understand why companies want to offload their customer service to bots and hard-to-find remote “representatives” distributed all over the world: it saves money. The last resort of customer ...

Most recently, PolyAI earned the Gold Stevie Award for Best Customer Support Solution. The Stevie Awards are the world's top honors for customer service, contact center, business development, and ...

Your worst moments will become your greatest opportunities for building true customer loyalty.