Opinion

“This is crazy”: Spectrum rep screams and berates customer trying to cancel service

A viral TikTok shows a Spectrum customer service rep yelling and berating a caller who tried to cancel the service.
AOL

Spectrum to close customer service operation in Columbus, lay off 175 workers

Cable and internet company Spectrum is telling the state that it is closing a customer service operation in Columbus and that 175 workers will lose their jobs as a result. The cuts will start Aug. 15, ...

Spectrum revamps internet service as customers exit

Spectrum, which is owned by Charter Communications, continues to rapidly lose an alarming number of internet customers, despite recent efforts to reverse this concerning trend. Amid recent challenges, ...
WKBW

Spectrum hosting hiring event for customer service representatives on August 11

CHEEKTOWAGA, N.Y. (WKBW) — Spectrum announced it will host a hiring event for customer service representatives on August 11. According to Spectrum, by the end of 2022, it plans to hire more than 100 ...