Yesterday, Hair Balls coughed up a horror story involving a not-very-awesome customer service experience at the hands of Comcast. So did the readers in the comments section of the blog as well as on ...

As we all know by now, calling the cable company to try to cancel your service ranks somewhere between a mugging and hernia surgery. At Comcast, they send you over to a customer retention specialist ...

Comcast appears to have a clear desire to change its relationship with customers. The company, which was rocked by repeated scandals involving customer relations during its attempt to merge withTime ...

Comcast has announced a name change for their technology platform and products. Comcast’s TV, Video and Voice services will now be known as XFINITY TV, XFINITY Voice and XFINITY Internet. Comcast ...

Comcast Cable CEO Neil Smit at CES Source: Image source: CES video. Comcast has promised to overhaul its customer service efforts and as part of that plan has decided to take some drastic steps. In ...