As technology continues to evolve, so does the future of service operations and in particular how knowledge can improve productivity and knowledge worker outcomes. Advancements in natural language ...

AI stands to create widespread societal change. That means we humans need to ask some big questions about our purpose. As AI rewires the knowledge-worker economy, we must reflect on what it is that ...

Forbes contributors publish independent expert analyses and insights. John Sviokla covers GenAI/AI's impact on commerce and society. This voice experience is generated by AI. Learn more. This voice ...

The rise of robotic process automation in the late 2010s heralded a new era of knowledge work automation. RPA bots could emulate human tasks, completing simple workflows via scripted interactions with ...

Knowledge workers say they would delegate 27% of their work to AI agents today and expect this to grow to more than 40% in 3 years, according to Asana’s State of AI at Work report, released Sept. 25.