New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale ...

New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale automation With 43% of consumers saying chatbots fail to resolve their ...

Real Time AI Guidance, Automated Summaries, and In-Workflow Actions Inside 8x8 Agent Workspace Reduce Ramp Agent Time and After-Call Work Embedded directly in the 8x8 Agent Workspace, 8x8 Smart Assist ...

SAN JOSE, Calif., Feb. 24, 2026 (GLOBE NEWSWIRE) -- Today Zoom Communications, Inc. (NASDAQ: ZM) unveiled Zoom Virtual Agent 3.0 (ZVA), the next evolution in agentic automation. ZVA introduces a new ...

IRS tax scam calls are on the rise. Learn how to identify fake calls about back taxes and what to do if you get one.

Real Time AI Guidance, Automated Summaries, and In-Workflow Actions Inside 8x8 Agent Workspace Reduce Ramp Agent Time and After-Call Work Contact centers using real time AI-guided workflows are ...

TORONTO, February 17, 2026--(BUSINESS WIRE)--Achievers, the world’s most utilized recognition and reward software that engages nearly 5 million employees every day across 190+ countries, today ...

(Jian Fan/iStock/Getty Images Plus) Physicists in the US say they have created a simulation that, for the first time, demonstrates "ideal glass" is possible, resolving a decades-old paradox. In some ...

Recognition and rewards pioneer builds on a long list of industry accolades for delivering superior customer experience Achievers, the world’s most utilized recognition and reward software that ...

Hanss is part of an interdisciplinary team of archaeologists, chemists, historians, conservators, and materials scientists ...

U.S. Central Command released fresh footage Thursday showing destruction in Iran as the regime is feeling the impact of the U ...