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It wasn't firmly associated with cutting-edge AI technology until the latter part of the year. Accustomed to high growth rates, some investors weren't impressed by the single-digit percentage ...

CRM has long been a staple in sales interactions, marketing campaigns, and customer records. But now it is growing in prominence in the contact center as the agents’ primary desktop interface. Agents ...

5+ years in Microsoft Dynamics CE/CRM, with strong end-to-end enterprise implementations in an architect or lead role. Proven track record designing end-to-end Dynamics 365 CRM architectures, covering ...

Relationships are the heartbeat of professional services. Building trust happens in small, meaningful moments: a thoughtful follow-up email or remembering a client’s milestone. Million-dollar deals ...

Mobile devices are now the primary gateway to the web, with 98% of global internet users accessing it through mobile phones. This mobile-first reality fundamentally changes how businesses must operate ...

Salesforce had a solid decade with shares rising from about $70 per share to more than $240. The S&P 500 has been so slouch, either. What matters most is how well Salesforce will do from here on out.

Salesforce reported better-than-expected earnings and revenue for the latest quarter but issued disappointing guidance. Salesforce's stock has been the worst performer in large-cap tech this year. The ...

CHONGQING, CHINA - AUGUST 28: In this photo illustration, a person holds a smartphone displaying the logo of Salesforce Inc. (NYSE: CRM), a leading American cloud-based software company specializing ...

Human resources giant Workday has disclosed a data breach after attackers gained access to a third-party customer relationship management (CRM) platform in a recent social engineering attack.

Google has confirmed that some customers’ information has been stolen in a recent breach of one of its databases. In a blog post late on Tuesday, Google Threat Intelligence Group said one of its ...