What is First Call Resolution (FCR)? | Definition from TechTarget.com
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What is First Call Resolution (FCR)? | Definition from TechTarget.com
Jul 24, 2024
techtarget.com
First call resolution or FCR by definition refers to resolving a customer’s issue in a single interaction, without your customer having to follow up or contact you again. It is one of the most common metrics for measuring the performance of your support team. Learn more about FCR and its best practices here: https://bit.ly/31rbSlB | Freshdesk
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What is First Call Resolution? Complete Guide to FCR
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First Call Resolution (FCR): para que serve e qual a importância?
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Despite your best efforts, are you still struggling to improve the FCR rate of your call center? Well, you're not alone! Even the best contact centers have a first call resolution rate of about 75%. Explore 4 quick tips to improve your first-call resolution rate (FCR) ➡️ http://ms.spr.ly/6182gGeqI | Sprinklr
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